Stornierungsrichtlinie

1. General Cancellation Information

We understand that customers may need to change their order decisions due to different circumstances. To provide a clear and convenient shopping experience, customers may request order cancellation according to the conditions described in this policy.

The possibility of cancellation depends on the current status of the order. Requests submitted before shipment can usually be processed more easily, while orders that have already entered the shipping process may be subject to certain limitations.

This Cancellation Policy should be read together with our Return & Refund Policy, which applies to eligible returns after delivery.

2. Cancellation Conditions

Unshipped Orders

If your order has not yet been shipped, you may request a cancellation.

Once the cancellation request has been reviewed and approved:

The order will be cancelled;
The full payment amount will be refunded;
The refund will be issued through the original payment method used for the purchase.

To improve the possibility of successful cancellation, we recommend contacting us as soon as possible after placing your order.

Shipped Orders

Once an order has entered the shipping process or has already been dispatched, it generally cannot be cancelled directly.

If the product is already in transit, we recommend waiting until the order has been delivered. After receiving the product, you may request a return and refund according to the applicable conditions described in our Return & Refund Policy.

This process helps ensure that orders already prepared for shipment can be handled efficiently while providing customers with an appropriate solution after delivery.

3. Cancellation Request Process

To request an order cancellation, please follow the steps below:

Step 1: Submit a Cancellation Request

Please contact us primarily by email:

contact@wynreleliaan.com

If necessary, you may also contact us by phone.

To help us process your request efficiently, please provide:

Your order number;
Order purchase details;
Payment confirmation or relevant payment information;
The reason for your cancellation request.

Step 2: Order Review

After receiving your cancellation request, we will review the current status of your order.

We will check whether the order has already been processed or shipped and determine whether cancellation is still possible.

If the order has not yet been shipped, we will prioritize the cancellation request.

Step 3: Cancellation Confirmation

After completing the review, we will inform you of the result as soon as possible.

If your cancellation request is approved, we will arrange the refund process according to the applicable refund procedures.

4. Refund Processing

After a cancellation has been successfully approved, the refund will be processed through the original payment method used during the purchase.

The refunded amount will be returned to the payment account used for the order.

We will process approved refunds as quickly as possible. However, the actual time required for the funds to appear in your account may depend on your bank, payment provider, or other financial institutions involved in the transaction.

Please check your payment account regularly after receiving the refund confirmation.